terms and conditions

 

All terms and conditions updated 9th January 2010. Terms and conditions have been separated into three sections - Age Restrictions & Booking Information; Access Information and e-Newsletters & SMS Text Alert Cancellation.

 

age restrictions + booking information

a)    It is your responsibility to check your tickets; mistakes or errors cannot always be rectified afterwards.

b)    All those wishing to attend a Blackpool Ghost Walk are asked to arrive at least five minutes before the start time to ensure they have purchased their ticket. There are limited numbers of attendees for Ghost Walks; arrive early to avoid disappointment. All those attending a Ghost Tour, Ghost Coach Trip, Overnight Investigation, Ian Lawman Ghost Walk must book their ticket in advance; we are unable to accommodate anyone who turns up at a location without a valid ticket. All tickets for Supernatural Events can be purchased online at www.supernaturalevents.co.uk or via the Grand Theatre Box Office on 01253 290190 or at another of the theatre's agents (eg Information Desk at Blackpool's Hounds Hill Centre). Tickets for many events, such as Clairvoyant Evenings etc, may also be booked online at www.blackpoolgrand.co.uk. Supernatural Events tickets may also be purchased from Blackpool Tourist Information Centre, telephone 01253 478222. Every member of a Supernatural Event or an audience must be in possession of a valid ticket.

c)    Please be advised to check and make allowances for any events likely to delay your arrival at the venue/location in time for the start of the event (e.g. traffic  delays during Blackpool Illuminations). Every effort will be made to admit latecomers at a suitable point, but admission cannot always be guaranteed.

d)     Purchase of tickets for Supernatural Events' tours etc are purchased through Grand Theatre, Blackpool's terms and conditions; All major credit and debit cards are accepted by telephone or in person at the Grand Theatre Box Office situated at 33 Church Street, Blackpool FY1 1HT or Information Point at the Hounds Hill Shopping Centre, Blackpool (town centre). All bookings are subject to £1.50 transaction fee. Cheques should be made payable to ‘Blackpool Grand Theatre’. Remember to add 60p to your total if you wish the tickets to be posted out to you.

e)     Age restrictions: Young persons 16+ may attend a Grand Ghost Tour, Overnight Investigation, Grand Ghost Coach Trip or an Ian Lawman Ghost Walk when accompanied by an adult (18+). Young persons under 16 but over 14 may attend a Grand Ghost Tour when accompanied by a parent/guardian (18+), and the accompanying parent/guardian must sign a "letter of responsibility" for the young person on attending the event at the location. No young persons under 16 may attend an Ian Lawman Ghost Walk or Grand Ghost Coach Trip. If an under 18 year old is attending a Supernatural Event, this must be made known at time of purchasing tickets by informing a member of the box office staff at the Grand Theatre or if booking online, by using the Contact Supernatural Events form HERE, giving details of the date and location of the tour along with name and contact/address details. There are no age restrictions for an evening of clairvoyance.

f)     Any patron who has a special needs request (eg wheelchair space, headset, etc), must make this known at the time of booking as such requests may not be able to be implemented retrospectively. As there are a finite number of wheelchair spaces in both the Grand Theatre's main auditorium and its Studio venue, users must advise of their requirements at the time of booking; it is part of our H & S policy that this number may not be exceeded.

g)     The management of each venue/location and organiser of Supernatural Events reserves the right to refuse admission. Please note: should anyone arrive at any event organised by Supernatural Events and they are suspected of being under the influence of alcohol or drugs, they will asked to leave immediately. No refund will be given.

h)    No responsibility may be accepted for personal property. Please keep your belongings with you at all times. Please be aware that extra security measures (e.g. searches) may be implemented.

i)     Photography or video/audio recording inside many or our Grand Ghost Tours locations is permitted. The venues reserve the right for themselves or third parties to carry out general filming and recording in and around each venue.

j)     It is general practice that tickets are not exchanged for other events or money refunded.

k)  Tickets are sold subject to the management’s right to alter the event or should circumstances beyond our control make this unavoidable, without being obliged to refund monies or exchange tickets.

l)     In the event of a change or cancellation to the event, ticket holders will be notified via the contact details left by the purchaser at the time of booking. Supernatural Events or the Grand Theatre is not liable for any changes or inaccuracies in these details which may prevent the ticket holder being contacted. In the case of a group booking, the organiser who purchased the tickets is deemed responsible for communicating any changes to the group. Please do give a contact telephone number/email address when booking your tickets as this will help us contact you at short notice. It is preferable that a mobile number is given, as many events commence late into the evening and should the need arise to contact you this is perhaps the most effective way of communication.

m)  In the interests of H & S Supernatural Events reserves the right to restrict public access to parts of a venue/location during all events.

n)    In the event of a cancellation of an event, the Grand Theatre and Supernatural Events shall have no further liability other than the face value of the ticket.

o)    Every effort is made to ensure that the information on the Supernatural Events & Grand Theatre websites, in brochures, literature and all other publicity materials and adverts is correct, however we advise prospective patrons to contact the Grand Theatre Box Office (01253 290190) to confirm event information and availability prior to making a special trip to a venue. Please remember that all tickets for Grand Ghost Tours, Overnight Investigations, Grand Ghost Coach Trips and Ian Lawman Overnight Ghost Walks must be purchased in advance.

p) Park & Event Tickets – Discounted parking for Grand Ghost Tours at the Grand Theatre, Blackpool is available (two-hour tours only). Tickets for West Street Car Park (opposite the theatre, above BHS) may only be purchased in advance from the Grand Theatre Box Office (they are not available to purchase online). Purchase of these tickets must be made at the time of booking your event tickets as the availability is limited (this is relevant only to events held at the Grand Theatre in either its main auditorium or Studio venues). They are valid from 5.30pm to 12.30am only and at present cost £2.50. These discounted parking tickets are not available from the Car Park ticket machines. Blackpool Council terms and conditions as regards West Street Car Park apply to all users. Please note that the stated price may increase without prior notice.

access information

In General: For those attending Ghost Tours, Overnight Investigations and Ian Lawman Ghost Walks, please be aware there may be some restrictions in relation to accessibility to each venue or areas within each venue (there are no restrictions for those attending a Blackpool Ghost Walk - all areas have level access, but please note the walks do last up to one and a half hours). Where there are restrictions for Ghost Tours, Overnight Investigations etc, these have been set out below by venue visited. For access issues in relation to Grand Ghost Coach Trips please contact the Grand Theatre’s box office on 01253 290190 as this is dependent upon each trip/location or Supernatural Events by using the contact form, click HERE.

Many of the locations within some venues visited are reached by stairs/steps; for those who have difficulty using stairs/steps, this may cause difficulties. Please do contact Supernatural Events if you require additional information by using the contact form, click HERE.

In all venues lights are switched off and some areas are in almost complete darkness. Please ensure that you bring a torch with you as these are not provided.

Below is a list of the venues that are currently visited with further information in relation to those who use wheelchairs and motability scooters.

The Grand Theatre: For anyone using a wheelchair, motability scooter access is available to the theatre’s stage and stalls area. The under stage and the upper circle level areas are only accessible by stairs.

Blackpool Zoo: All areas are fully accessible by anyone using a wheelchair or motability scooter. The tour ends in one of the original hangers of the airport where the ground is concrete, however not completely level, there are also some loose stones; care must be taken.

Blackpool Opera House: The stage, under stage, circle seating and bar areas are fully accessible for those using a wheelchair or motability scooter. Access to the stalls is by stairs from the stage.

Blackpool Illuminations Depot: All areas are fully accessible by anyone using a wheelchair or motability scooter. Some of the floors contain loose stones; the areas are "working" workshops, care must be taken.

North Pier Theatre: The theatre’s auditorium is fully accessible for those using a wheelchair or motability scooter. Access to other areas is restricted to the use of stairs to reach the stage and dressing room areas.

Louis Tussaud’s Waxworks: All areas are fully accessible by anyone using a wheelchair or motability scooter.

Blackpool Winter Gardens: On both Winter Gardens tours (Pavilion Theatre & Ballroom or Spanish Hall Suite) all areas are fully accessible by anyone using a wheelchair or motability scooter.

Lowther Pavilion Theatre: This venue has level access to the entrance/foyer and auditorium, green room areas, however the stage and under stage areas can only be accessed by stairs/steps.

Thwaites Empire Theatre: Access is restricted at this location. Wheelchairs, motability scooters are not suitable for this venue. Many areas can only be accessed by stairs.
 

other information

Please note: Due to recent EU legislation it is now necessary to state the following in relation to mediums appearing at theatre events and tours: Theatre demonstrations are to be deemed for entertainment purposes only.
 

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